Troubleshooting

I cannot connect my microphone
The microphone outlet is protected with a plug. You can take the black plug out and insert the microphone.
Mon, 12 Oct, 2020 at 3:06 PM
Legs BEEP base touch
It can happen that the legs of the BEEP base seem to bend and touch each other when you put the hive on top. You can do the following to resolve the problem...
Mon, 12 Oct, 2020 at 12:42 PM
Wings of the screw touch BEEP base
It can happen that the wing of the screw touches the BEEP base, so you are not able to tighten it completely. We have three options to solve this proble...
Mon, 12 Oct, 2020 at 3:11 PM
Replace PCB video instructions
Fri, 9 Apr, 2021 at 2:22 PM
Data gaps in BEEP app
It can happen that you do not receive data points on each time interval. This means that your BEEP base can not always make a connection to the LoRa network...
Mon, 12 Oct, 2020 at 2:04 PM
LoRa connection is not working, whilst it should be
My BEEP base has no LoRa connection, but it is placed in an area where it should be in reach of the LoRa network. What can I do? 1. Hold the magnet next...
Wed, 15 Dec, 2021 at 1:03 PM
Response 404 - New BEEP base found (Android)
When you get the response '404 New BEEP base found' in the Android configuration app, press 'Automatic' to configure your BEEP base agai...
Wed, 22 Sep, 2021 at 11:41 AM
No data since 1 December, around 8:00 a.m.
Some of the BEEP base data has not arrived at the BEEP server since 1 December, around 8:00 a.m. due to an issue at The Things Network (TTN). TTN has been m...
Wed, 15 Dec, 2021 at 12:56 PM
Bluetooth errors
If you encounter bluetooth errors when connecting to your beep base using the Android beep base app: 0x08 or OS code 8 --- "connection timeout&q...
Thu, 13 Jan, 2022 at 9:29 PM