BEEP base is not visible in configuration app (iOS/Android) : Helpdesk

BEEP base is not visible in configuration app (iOS/Android) Print

Modified on: Wed, 17 Feb, 2021 at 1:47 PM

When you do not see your BEEP base in the BEEP base app (the configuration/calibration app for Android or iOS), you can try the following:

make sure you 'wake up' your BEEP base by holding the activation magnet next to the microphone opening for 3 seconds, you will hear three ascending beeps and four level beeps when the base is turned on
delete your BEEP base from the Bluetooth memory in your phone/tablet and try again
delete the BEEP base app and reinstall it
open the BEEP base app and search for devices, connect the BEEP base to your phone
make sure no other app is connected to the BEEP base. The BEEP base can handle only one connection at the time.
turn off the nRF connect app or make sure it is not connected to the BEEP base

If the BEEP base is still not visible, please let us know.

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BEEP base is not visible in configuration app (iOS/Android) Print