Troubleshooting

BEEP base data not visible in the BEEP app
The BEEP base collects data through sensors and transmits this wirelessly to the BEEP server. With the BEEP (web)app you can access this data. The simplifie...
Tue, 19 Jan, 2021 at 2:04 PM
BEEP base is not visible in configuration app (iOS/Android)
When you do not see your BEEP base in the BEEP base app (the configuration/calibration app for Android or iOS), you can try the following: make sure you &...
Fri, 14 May, 2021 at 8:16 AM
BEEP base does not turn on
You can wake up the BEEP base by: Inserting the batteries Hold the magnet on the activation area next to the microphone plug for 3 seconds Tilt vertical...
Thu, 29 Apr, 2021 at 10:26 AM
BEEP base turns off or beeps automatically
If your BEEP base turns of or beeps automatically it can be that the tilt sensor is not working properly. The tilt sensor allows you to turn the BEEP base o...
Mon, 12 Oct, 2020 at 2:48 PM
Android: switch on/off tilt sensor
It is possible to switch the tilt sensor on or off. If you switch the tilt sensor off, the BEEP base can not be switched off by putting it vertical anymore....
Mon, 12 Oct, 2020 at 2:52 PM
iOS: switch on/off tilt sensor
You can turn off the tilt sensor in the main menu of the app:  Select the BEEP base you want to configure in the main menu Click 'Tilt' Turn o...
Mon, 12 Oct, 2020 at 2:53 PM
Short life-span batteries
Your BEEP base works on two AAA batteries. As shown in the table below, the life span of the batteries depends on the interval setting. In the standard firm...
Tue, 26 Jan, 2021 at 9:54 AM
BEEP base not visible on Android 10 phone
Resolved! The issue is resolved in v1.0.5 of the BEEP base app. Download the latest version in the Play Store. The following issue is reported to the BE...
Tue, 19 Jan, 2021 at 1:38 PM
I cannot connect my microphone
The microphone outlet is protected with a plug. You can take the black plug out and insert the microphone.
Mon, 12 Oct, 2020 at 3:06 PM
Legs BEEP base touch
It can happen that the legs of the BEEP base seem to bend and touch each other when you put the hive on top. You can do the following to resolve the problem...
Mon, 12 Oct, 2020 at 12:42 PM